How we can help
email screening

Email Screening: Protecting Staff from Malicious Threats

Email Screening: Protecting Staff from Malicious Threats 1024 396 IT support Sydney | ZEN IT Support |

Many scam attacks are attempted via e-mail, therefore it is essential to block as many of these as possible before they are delivered to staff. Whilst Microsoft and Google include e-mail scanning, their systems are generic and often easy for scammers to circumvent. We recommend implementing an external “e-mail gateway” that scans all e-mail prior to being delivered to your e-mail system. Our “SG1” gateway is a highly customised version of the award winning Alt-N SecurityGateway software, and for a small cost…

read more
Open VPN Server

OpenVPN server for secure remote access. Unlimited clients. No on-going costs. 

OpenVPN server for secure remote access. Unlimited clients. No on-going costs.  1024 634 IT support Sydney | ZEN IT Support |

Are you looking for a secure remote access solution for staff that are WFH or working on the road?

read more

Free Patch Management

Free Patch Management 800 400 IT support Sydney | ZEN IT Support |

Here are some key stats from the Australian Cyber Security Centre, Annual Cyber Threat Report in 2023: There were nearly 94,000 cybercrime reports, an increase of 23% on 2022. Average cost of cybercrime per report: – small business  $46K – medium business $97K One of the key cyber-security counter measures that organisations should be implementing to reduce their security risk is: Patch Management. Patch Management is the process of applying updates to software. Patch management fixes vulnerabilities in your software…

read more
Microsoft 365

Do I need backups if I have Microsoft Office 365?

Do I need backups if I have Microsoft Office 365? 800 406 IT support Sydney | ZEN IT Support |

The short answer is yes, and the long answer is more complicated. In particular we are talking about OneDrive and SharePoint. Both products have built-in versioning, which in my experience works well. So if your files are all encrypted but OneDrive keeps old versions of your documents, why would I need a third-party backup? There are two main issues: Firstly, while the versioning restore works very well when restoring a single file or folder, but not so much for restoring…

read more
MailStore

MailStore Archiver – Best search and bonus backup

MailStore Archiver – Best search and bonus backup 1024 497 IT support Sydney | ZEN IT Support |

Have you ever been frustrated with the lacklustre search abilities of Microsoft Outlook? Despite Microsoft’s continued promises of “the new improved search engine” it’s still less than stellar. And of course it can only search the time period you have configured to download offline. It won’t find an e-mail from years ago – to do that you’ll need to go online – and hope it finds it. We recommend and use MailStore as a replacement for Outlook’s sub-par searching. MailStore automatically archives…

read more

What makes a good password

What makes a good password 819 507 IT support Sydney | ZEN IT Support |

In my previous blogs I’ve mentioned “secure passwords” several times. But what actually makes a good password, and how can I test it? You need a good password in instances where you can’t use a password manager (such as Lastpass). Obviously you can’t type in a 43 character monstrosity every time.  A good password has three qualities: Difficult to crack Easy(ish) to remember Easy(ish) to type Number 1 is obviously crucial, but if 2 isn’t met you will end up…

read more

Why use a password manager

Why use a password manager 819 507 IT support Sydney | ZEN IT Support |

In my last blog https://www.zen.net.au/the-importance-of-mfa-on-your-e-mail-account, I covered the importance of MFA protection of your e-mail account.  But what about your other accounts? I favour two approaches for other accounts. MFA if available, and implemented well and not too intrusive; and Loooong passwords with a password manager In a lot of cases option 2 is easier to implement and has no downsides if used with a reliable password manager such as Lastpass. I personally use and recommend Lastpass in particular, as…

read more

The importance of MFA on your e-mail account

The importance of MFA on your e-mail account 819 508 IT support Sydney | ZEN IT Support |

Hopefully you already have a secure e-mail password. One that is at least 12 characters and doesn’t contain things that might be guessed by a hacker. Ideally some unrelated words and some numbers and or funny characters, but something you can remember.  E.g. black44car*Raining What you may not have is Multi Factor Authentication “MFA” enabled. MFA is basically a secondary means of confirming your login. In most cases it is only used on an “unknown” device to save being bugged…

read more

Managing DNS Securely

Managing DNS Securely 1024 634 IT support Sydney | ZEN IT Support |

What is DNS? The Domain Name System (DNS) is a central part of the Internet, providing a way to match names (for instance a web site that you’re seeking) to numbers (the IP address of the web site). Anything connected to the Internet – laptops, tablets, mobile phones, websites – has an Internet Protocol (IP) address made up of numbers. Our web site has an IP address of 146.66.91.189, but this is obviously not easy to remember. However, our web…

read more

Business Security requires a Password Manager

Business Security requires a Password Manager 1024 634 IT support Sydney | ZEN IT Support |

Weak and compromised passwords are one of the top ways that users, systems, and data are compromised. Think of your online accounts and how much damage a criminal could do to you with access to them. Think about the damage an attacker could do with an administrator account on your network before you become the latest victim of ransomware. In the meantime, users and businesses are compromised every day because of weak and breached passwords. You hear about password breaches…

read more

    Join our Newsletter

    We'll send you newsletters with news, tips & tricks. No spams here.

      Input this code:captcha