PAY AS YOU GO – IT SUPPORT

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One Size Doesn’t Always Fit All Businesses

Searching for effective and affordable  IT support company in Sydney? You’re in luck – ZEN provides customised IT support services for small to medium-sized businesses throughout the wider Sydney region.

Here at ZEN we understand that all businesses are not the same and may require different levels of support. Your business may not be suitable for our support plan option due to its size or the number of computers utilised.

Because of this ZEN also offer you the option of pay as you go where you pay for our services when and where you need them.

We can assist you over the phone, through our Remote Support technology, or on-site with our engineers. So no matter how quickly you require support, we can help.

Our service rates are structured to offer good value by accruing in 15-minute intervals, so that you only pay for the support that you need.

HelpDesk

Very affordable, problems are typically diagnosed (and often resolved) within 15 minutes. This minimizes down-time and lost productivity.

Remote Support

Depending on the circumstances, we may need to ‘connect’ to your computer in order to fix the problem. This means using our Remote Support software, we will show you how to connect your computer to our HelpDesk, so that we can use your computer as if we were sitting in front of your computer in your office. By doing this, we can diagnose and resolve more complex problems remotely, saving you money and time.

On-Site Service

For more challenging issues or new installations, on-site service is the best option.

Our experienced engineers can troubleshoot networks, servers, and just about any other computer problem that your business may encounter. When we diagnose the problem, we won’t baffle you with geek-speak, we will assess your situation and provide answers in plain-English.

Service Type Service Rate
Desktop $42.50ex / per 15 mins
Server $52.00ex / per 15 mins

Our minimum time on-site is 2 hours. Depending on your location, a call-out fee may be charged to contribute to the time and vehicle costs related to travelling to and from your premises.

We’re proud of our service levels, quality outcomes and our long-term client relationships. We have many satisfied clients.

For businesses that require regular on-site maintenance we recommend our Support Plan.

To find out more about the ZEN pay as you go option call 1300 93 94 95 today.