• May 17, 2016

What you should know about tech support scams

What you should know about tech support scams

What you should know about tech support scams 509 203 IT support Sydney | ZEN IT Support |

A tech support fraud is a telephonic or e-mail cheating trick by which the scammers claim that they are from an IT services provider associated with a big brand like Microsoft. Tech support fraud usually begins with calls or emails that represent them as from a reputed IT support company like Zero Effort Networking. Such scams can also come out in the form of pop-ups on web pages and instruct you to call for a support service in order to fix the technical issues in your system.

Tech scammers use a special program to get connected with your system and try to convince you that your computer has some technical problems which they will be resolving before asking you to make payment for support. Tech scammers usually target people who are unaware of the tools and technology utilized by the scammers.

The scammers convince you to allow them to access your system remotely in order to fix the problems in your system. Once you do it they can change the settings of your system, install viruses or malware, which allows them to access your each keystroke and steal your important data and information.

Tech scammers use a variety of techniques to perform the scam mostly by showing you the programs and processes running on your system as the evidence of being infected with viruses or malware or slow speed and low performance issues. Here are some of the most commonly used techniques used by tech support scammers to get access to your system:


  1. A tech scammer can take you to a application in your system which shows you a list of events used by experts to troubleshoot the problems. Even though most entries listed are harmless but the scammers may claim them to be warnings and evidence of viruses or corrupt files which need to be fixed to avoid future errors.
  2. Scammers may show you the system folders which contain unusual files and folders which contain temporary files claiming such files and folders as a proof of malware in the system.
  3. He may take you to the tools that will show you a list containing the running programs. He may claim such a tool to be a virus detecting programme and enter a text manually appearing like error messages (like virus found or malware detected) which need to be fixed as soon as possible.
  4. They may tell you that the problems in your system are present due to the expired warranty of your applications and convince you to purchase a new license or key.
  5. Scammers can also show you pop ups for your system performing low and convince you to buy and install performance increasing software.
  6. They may offer you free trials of software claiming to be security software or performance enhancing programme which actually may be a malware designed for data theft. They may use such programme to steal your financial information such as credit card details.


Whenever you receive unsolicited calls you should immediately hang up and ignore such fraudulent e-mails. You should always receive tech support from genuine service providers like Zero Effort Networking which is a trusted name among IT support providers and is providing fully managed IT support services in Sydney and its surrounding areas for more than ten years.


To know more information about Small business it support in sydney please email us at info@zen.net.au or call us at 1300 93 94 95 and we will be happy to assist you.

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